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Why Can’t I See the Shopify Balance Option in My Admin Panel?
Why Can’t I See the Shopify Balance Option in My Admin Panel?
Myles Zernik-Traxler avatar
Written by Myles Zernik-Traxler
Updated over a week ago

Why Can’t I See the Shopify Balance Option in My Admin Panel?

If you're following the Shopify training and don’t see the Shopify Balance option in your admin panel, here are a few potential reasons:

1. Incomplete Store Setup

Ensure that all required steps in your store setup have been completed. This includes:

  • Adding payment methods.

  • Providing all necessary business information.

  • Finalizing your account details.

Shopify Balance may only appear after all setup requirements have been met.

2. Pending First Sale

In some cases, Shopify Balance might not become available until you’ve processed your first sale. This helps verify your account activity and ensures compliance with Shopify’s policies.

3. Feature Rollout

Shopify Balance is gradually being rolled out to users as Shopify continues to expand and integrate its financial tools. If you’re based in the United States but still don’t see the option, it could be part of the rollout process.

Next Steps:

If you’ve completed all setup requirements and still don’t see Shopify Balance, consider:

  • Double-checking your setup: Confirm all necessary information has been submitted and your store is ready to go live.

  • Contacting Shopify Support: Shopify’s support team can provide personalized assistance and confirm whether Shopify Balance is available for your account.

Don’t worry—many users experience this and Shopify Support is always available to help you get started!

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