To troubleshoot remapping products in DSers, you’ll want to follow these steps to ensure your product remapping process goes smoothly. Remapping is useful when you want to change the supplier for a product or adjust certain product details. Here’s a step-by-step guide:
1. Access the Product List in DSers
Go to your DSers dashboard and select Products from the menu.
Navigate to the Product List tab to see all the products synced from your store to DSers.
2. Identify the Product to Remap
Find the product that you need to remap to a different supplier or with different options.
Check if the product is connected to the correct supplier; this is key if you’ve received orders with issues or changes in supplier availability.
3. Click on Remap Option
Next to the product, locate the Remap button. This option allows you to connect the product to a new supplier.
If the Remap button is not visible, check if the product has already been mapped correctly or if DSers has a temporary issue. In this case, refreshing the page or checking back later may help.
4. Choose a New Supplier
In the remap interface, you’ll be prompted to search for a new supplier or source product.
You can manually search for the product by pasting in the AliExpress URL of the new supplier or searching by product keywords.
Tip: Always review the new supplier’s details, especially if their prices, shipping times, or variant availability differ from the previous supplier.
5. Map Product Variants
After selecting a supplier, go to Variants. Here, map each product variant (like sizes, colors, etc.) to the corresponding variant of the new supplier’s product.
Double-check that the options are mapped correctly to avoid shipping the wrong item. For example, if you’re remapping a shirt in various colors, make sure each color maps to the correct variant.
6. Save the Changes
Click Save after confirming that all variants are mapped accurately.
DSers will then sync this new mapping with your store, and future orders will use this updated supplier.
7. Update Product Information on Your Store (if necessary)
If the new supplier has different product details, consider updating your product description, pricing, or images in your store. DSers may allow you to sync this information directly, depending on your settings.
8. Verify Remapping by Placing a Test Order
To ensure everything is mapped correctly, place a test order. This step is optional but can prevent future issues with actual customer orders.
Review the order process in DSers to confirm it syncs with the new supplier and variant details.
9. Check Order Fulfillment Status
After placing a real customer order, check if the fulfillment process goes smoothly with the new mapping.
DSers should show the updated supplier and mapped variants automatically for future orders.
Troubleshooting Common Issues
Remap Button Missing: Refresh your DSers page or log out and back in. Sometimes, DSers may have temporary issues, or the product might already be correctly mapped.
Variants Not Syncing Correctly: Ensure that both old and new suppliers offer matching variant options, as DSers requires exact matches for seamless mapping.
Supplier Product Unavailable: Occasionally, a supplier may no longer have the product available. In this case, search for an alternative product on AliExpress or another supplier.
Following these steps should help you successfully remap products in DSers. Let me know if you encounter specific issues during the process!