The do’s and don'ts of using the community & asking questions.
The eCom Babes course and Facebook group are designed to help our students become high-level female entrepreneurs. With this in mind, it is important to remember that the Facebook group is not a place to complain, it is a place for empowered women to learn and grow their business. And in order to best learn and grow, it is crucial to ask the best possible questions.
Below are examples of the wrong way to ask questions compared to the correct way to ask a question. When asking a question on Facebook or in the chat, take the time to formulate your question to mirror these correct examples.
Please also take the time to review our Facebook rules and standards. These rules also apply when you are sending messages through Intercom.
Keep in mind that these rules are in place so that our coaches can provide you with the best possible feedback.
A few questions to ask yourself before posting in the group:
Have you gone back and re-checked the course?
Have you utilized the FAQ?
Have you searched the Facebook group to see if the question has been asked before?
Is this a technical question about an app? If so, you will need to contact the app's support directly.
There are a few community standards to keep in mind at all times:
Sending direct messages (DM's) to coaches on Facebook is not permitted
Complaining and negativity are not tolerated and your post will be deleted.
Promotions and spam will be deleted immediately
Examples of "bad" questions and how to make them "good" questions:
❌ "I am not getting sales, this isn't working"
👍 "I am interested in growing my sales, here is what I have done in the past 30 days:
• Number of visitors
• Number of add to carts
• Number of purchases
• How long have you done the affiliate method
• How many people have you reached out to
• What is your offer
This question gives detailed information about what you have done in the past and will help the coaches determine what your next steps should be.
❌ "I am stuck, this is an EMERGENCY. I need a coach to message me NOW!"
This question gives absolutely zero information.
👍"I am working on setting up my variants, I would love to for some advice on how to split my variants into separate items"
This question gives detailed information about what you have done in the past and will help the coaches determine what your next steps should be.
❌"Can you look at my store, it is still password protected here is the password_____. I would love some positive feedback."
👍We love to look at your store, but please take off the password, it makes it so much easier to review your store! Asking for positive feedback does not help you in the long run, if you post your store you want honest feedback that will help you continue to improve.
❌"I have a technical question about one of my apps"
👍You will need to contact the app's technical support directly.
❌"I need a coach to DM me"
👍If you are looking to directly connect with a coach there are a few options, you can send a message via the chat icon in the student dashboard or you can hop on a live. Lives are Tuesdays (7 pm est), Wednesdays (7 pm est), and Thursdays (4 pm est). Sending direct messages to coaches through Facebook is not allowed.
Facebook Community Rules and Standards
No Complaining or Negative Comments!
No Promotions or Spam
Promotions and spam including affiliate links, discount codes, and unrelated information are not tolerated in the group. We do not attempt to get sales from our fellow students.
Seek to help others before helping yourself.
Don't ask to see other member's stores or work
If a student has not offered to share their stores or work, do not ask. This includes information like what vendor they use, where they get their designs, how they found their supplier.
No calls to actions.
Posts including calls to actions will be deleted immediately. We do not attempt to get sales from our fellow students.
No posting promotions - instant removal.
We do not attempt to get sales from our fellow students.