Hi Ladies,

If your customer reaches out asking why they have not received their order yet and you're unsure how to reply here is a great template to use:

"Dear [Customer Name],

I wanted to personally reach out to you and update you on the status of your order. Due to a high volume of orders, we are experiencing some delays in processing and shipping. I want to assure you that we are working diligently to get your order to you as soon as possible.

We understand how excited you must be to receive your order and we are so grateful for your support and patience during this time. We truly appreciate your business and hope to continue to serve you in the future.

If you have any further questions or concerns, please don't hesitate to reach out to our customer service team.

Thank you again for your understanding and support.

Best regards,

[Your Name]"